Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact.kirtikapoor@gmail.com. Please note that returns will need to be sent to the following address: Haibowal Main Road, Opposite Sharma Sweets, Ranjodh Park, Durga Puri, Haibowal Kalan, Ludhiana, Punjab - 141001

If your return is accepted, we’ll send you a return confirmation mail, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact.kirtikapoor@gmail.com.

Damaged Products

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item. So that we can evaluate the issue and make it right.

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, like customised dresses/suits or any other products which have been made as per the details provided by you. Unfortunately, we cannot accept returns on customised products.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please get in touch with us at contact.kirtikapoor@gmail.com.